Managing Employee Relationships & Complaints

Introduction

Managing employee relations and handling complaints is a critical skill for HR professionals at all levels.

Throughout the course, participants will learn practical strategies to –

• Communicate effectively with employees,
• Build positive employee relationships
• Manage conflicts
• Investigate and resolve complaints
• Foster employee engagement and
• Manage difficult situations with professionalism and empathy

Managing Employee Relationships with Engagement

• Employee engagement in managing employee relationships. 
• Strategies for creating an engaging work environment (e.g. recognition programs, opportunities for growth and development, work-lif e balance) 
• Techniques for measuring and improving employee engagement. 

Understanding Employee Relations

• Definition and importance of employee relations in the workplace 
• Common issues that arise in employee relations (e.g. performan ce, absenteeism, conflicts) 
• Strategies for building positive employee relations 

Conflict Management

• Identifying and managing different types of conflicts that may arise in the workplace (e.g. interpersonal, interdepartmental)  
• Techniques for effective conflict resolution and communication 
• Managing conflicts in a remote work environment 

Handling Employee Complaints

• Common types of employee complaints (e.g. salary, benefits, work conditions, workload) 
• Best practices for handling employee complaints (e.g. active listening, impartiality, confidentiality)  
• Investigating complaints and documenting the process 

Dealing with Difficult Employees

• Identifying and managing difficult employees (e.g. performance issues, attitude problems) 
• Strategies for addressing difficult behavior (e.g. coaching, counseling, disciplinary action) 
• Handling terminations and exit interviews with difficult employees