Master Interviewing with Critical Behavior Techniques
Hire for competence and fit by improving your selection process. Learn how to reduce hiring mistakes by more accurately assessing a candidate’s potential.
Learn how to use Critical Behavior Interviewing (CBI) techniques for gathering and evaluating information about a candidate to ensure the best hire.
CBI is predicated on the idea that past behavior is the best predictor of future behavior.
Ask targeted questions to uncover how a candidate has responded to challenging situations in the past—these stories provide the best insight into their ability to perform in the future role.
A great hire starts with asking the right questions.
Key Focus Areas in Interviewing
- Define behavioral indicators needed in a position
- Clarify success factors by identifying key traits and actions required for the role.
- Construct behavioral interview questions and probes
- Develop questions and follow-ups that reveal how candidates handle relevant situations.
- Use an effective process and agenda for interviewing, creating consistency and reliability
- Follow a structured flow to reduce bias and ensure fair comparison between candidates.
- Reduce hiring mistakes by more accurately judging a candidate’s present and long-term potential
- Focus on insights that predict future performance, not just current qualifications.
- Enhance your knowledge of legal issues in the hiring process
- Stay compliant with employment laws and avoid discriminatory practices during interviews.
- A strong interview process leads to confident, compliant, and competent hiring decisions.
🧱 Foundations & Frameworks
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- Understanding Recruitment – Separating Fact from Fiction
- Debunking common myths to align perception with best practices.
- How to Measure and Financially Show the Cost of Bad Recruitment
- Quantifying the impact of poor hiring decisions on business performance.
- Introduction to the Recruitment Process Map
- Outlining all stages of the hiring journey with clarity and structure.
- Self-assessment of Your Current Interviewing Skills
- Identifying areas for improvement and boosting self-awareness.
- Fact vs. Fiction about Interviewing
- Understanding evidence-based practices versus outdated techniques.
🛠 Interviewing Mechanics & Tools
- Shortlisting – A New Approach to Save Time and Avoid Bias
- Adopting methods that streamline candidate screening and ensure fairness.
- Testing and its Improvements
- Leveraging modern testing methods to assess cognitive and technical skills.
- Occupational & Ability Testing
- Evaluating job-relevant capabilities objectively.
- The Growth of Mental Illness and the Impact on Recruitment
- Understanding candidate well-being as part of inclusive hiring.
- Personality Profiling
- Using personality tools to understand team fit and predict behavior.
- How Assessment Centres Work and their Increasing Use Today
- Exploring simulation-based evaluations to measure real-world performance.
- The Importance of References
- Getting real insights into a candidate’s past work performance.
- Finalising Pre-written Questions, Room Set-up and Understanding the Vital Role of Body Language
- Preparing environment, mindset, and questions for an impactful interview.
🚀 Execution, Evaluation & Onboarding
- Procedure for Starting Every Interview
- Creating a comfortable and professional first impression.
- Finalizing Your Interview Questions – Writing Scene Setters
- Crafting realistic, behavior-eliciting scenarios.
- How to Use Probing Questions
- Digging deeper to evaluate depth of experience and thinking.
- How to Score and Who Does the Scoring?
- Ensuring transparency and calibration among panelists.
- Understanding Body Language and Correctly Decoding It
- Reading non-verbal cues for deeper insights.
- Practice and Practice
- Repetition and feedback to build interviewing mastery.
- Recap of the Steps So Far
- Reinforcing the learning before final implementation.
- Putting the Interview Process into Action
- Applying knowledge with confidence and consistency.
- Review of Interview and Individual Feedback
- Reflecting on process and providing development-focused feedback.
- On-boarding – Strategies for Maximizing on Your Successful Recruitment
- Creating a seamless handoff and a strong start for new hires.
- Strong recruitment practices = Stronger teams, culture, and outcomes.
COURSE SCHEDULE & FEES
2:00 PM to 5:00 PM
Training Session
Online
Online Session
7433
Inclusive of all taxes
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