Handling Customer Complaints

Handling Customer Complaints

Dealing with a complaint in an attentive and satisfactory way could turn a dissatisfied customer into your most loyal, long-term fan. A negative review and the exasperated rant of an unhappy┬ácustomer┬áin all likelihood was …

Handling Complaints through Emails

Customer complaints come in all forms and happen to every business under the sun. Dealing with a customer complaint takes a great deal of tact, and ignoring it can wreak …

Client Communication & Presentation Skills

This workshop is designed to help seasoned sales professionals take their client communication and presentations to the next level, by introducing them to advanced techniques that can enhance their persuasive …

Selling Skills – A Consultative Approach

This course will provide sal es executives comprehensive understanding of consultative selling skills, from starting conversations with clients to navigating the current challenges faced by salespeople. They will be better …

Blog & Content Writing

Content marketing is one of the best ways to connect with customers and secure more sales. Consumers want engaging and more interactive experiences with companies. Blog content is an excellent …

Sales Closing Techniques

Closing the sale can be a challenging task, even at the best of times. There’s always a chance that you’ll lose out to the competition. Your prospect could ask for …

LinkedIn Marketing

LinkedIn is one of the most important and versatile channels in the social media space. Use it to enhance your company image, audience engagement, and lead generation, among other B2B …

SEO Search Engine Optimisation

If you’re looking to create long-term brand awareness, expand your target audiences and earn more revenue, then search engine optimization is crucial. SEO has major benefits and can lead to …

Upselling & Cross Selling

Upselling and cross selling are sales technique to sell products or services to existing customers. For a business looking to optimize their resources for business growth, upselling can be an …

Inside Sales

Selling is demanding, even under the best circumstances; the challenges compound in the face of uncertainty. Sal es professionals have been thrust into a new way of engaging prospects and customers …