Date Time No. of Days Fees (Inclusive Taxes)
2:00 PM - 5:00 PM 1 3835

Client Communication & Presentation Skills

Introduction

This workshop is designed to help seasoned sales professionals take their client communication and presentations to the next level, by introducing them to advanced techniques that can enhance their persuasive skills, help them close more deals and retain more customers.

This course will be conducted through a combination of lectures, group discussions, role-playing exercises, and Individual presentations, feedback and evaluation.

Course Content

Client Analysis and Personalization

  • Techniques for identifying the target audience
  • Asking open ended questions to identify the client’s needs and interests
  • Identifying the customer’s pain points
  • Analyzing the client’s preferences and interests
  • Personalizing the message to the client’s needs
  • Buyer persona creation

Value Proposition Development

  • Creating a unique value proposition
  • Differentiating from competitors
  • Addressing complex client pain points
  • Creating a value matrix

Advanced Presentation Design

  • Visual and multimedia design techniques
  • Using audience participation techniques
  • Creating an emotional connection with the client
  • Creating interactive presentations
  • Common mistakes made

Presentation Delivery

  • Building credibility and trust
  • Incorporating storytelling techniques
  • Advanced body language and nonverbal communication
  • Managing nerves and anxiety in high-stakes situations

Handling Challenging Questions and Objections

  • Advanced techniques for anticipating and handling objections
  • Using evidence and data to support arguments
  • Managing complex client conversations
  • Handling challenging negotiations

Follow-Up Strategies for Continual Improvement

  • Evaluating the effectiveness of client communication and presentations
  • Developing and implementing a personalized improvement plan
  • Enhancing client relationships through effective follow-up