Introduction
In an ever changing business environment it is important that managers are geared to handle the nuances through effective professional management.
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications and weak presentation skills.
Effective communication and self-presentation skills are the essential components of organizational success whether it is at the interpersonal, intergroup, intra group, organizational, or external levels.
Course Content :
Business Communication dynamics- how it works
This is an introduction to the dynamics of face-to-face communication – looking at what affects the participants and how they might take more charge of situations. It gives an overview of how communication works at its best and identifying where it can go wrong.
Interpersonal Skills
Ability to relate to people leading to inter personal connection and ability to sort out conflicts are basic needs of a good Communicator. An understanding of individual Interpersonal Relationship Orientation would be brought out. Through interpretation of the individual scores the basic understanding of how an individual handles his/ her interactions.
• Communicating with Intention – Understanding the Communication Process
• How Communication Breaks Down and How to Avoi d it Happening
• Building Rapport by Using Active Listening Techniques
• Planning Effective Oral Communication
• Delivering Effective Oral Communication – Techniques and Tips to Get your
Message Across
• Synchronising Your Verbal and Nonverbal Communication – Building a
Commanding Personal Style
• Dealing with Different Communication Styles and Needs
• Communication Up, Down & Across the organisation
Non-verbal communications
Communications can also be non-verbal. This part deals with forms of non-verbal communications and elements thereof. The language of silence and that of body movements will also be dealt with.
Assumptions and Openness
An exercise to demonstrate how every one of us makes assumptions, often without realizing it. The issue is not that assumptions are made, but that we act on those assumptions without finding out how accurate they are (making it up and then acting as though what we made up was true). There are also times when it’s good to let other people indicate the assumptions they have about you. This feedback helps in deciding if we carry enough transparency for easy flow of communications to happen.
Personal Style
Each person gives a summary of their personal communication style, in terms of what they know is working for them. Then they then receive feedback from their colleagues on what else they see working and what seems to comprise their uniqueness.
Listening Skills
Communications is not just about talking; it’s about listening as well. We must listen otherwise the process gets short-circuited. This session will deal with listening as a process and identify types of listeners. It will also deal with roadblocks to active listening and how it can be overcome. In discussion with others, we often get so focused on what we are trying to get across (as well as hoping to persuade the other person about our point of view), that we miss opportunities to use empathy, understanding and find common ground.
Presentation Skills
Good presentation skills are within everyone’s reach. For many people, if not most, presenting can be a daunting and unpleasant experience. It neednt be so, and here some simple tips to help hone more effective presentation skills development will be presented.
The use of the Individual’s best skills to convey a clear Message, well Prepared, with good Audience interaction, presented with Conviction and supported by the right Technical backup
Emotional Intelligence
• Developing Self-awareness, Motivation, Empathy and Social Skills
• Uplifting Individual Self Esteem and Team bonding
• Displaying Personal Power in Communications
• Running Productive Meetings and Brain storming sessions
Princeton Academy Resource