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At the core of every Outstanding leader are the abilities to Connect, Achieve, Inspire and act with Resilience.
Learn to apply the best practices of an Emotionally Intelligent Leader and give yourself a winning edge. EI helps you create and sustain unique opportunities and more impactful relationships.
Learning Objectives
- Recognize and Consciously Use Emotional Data to Create and Maintain Productive Workplace Relationships and Team Environments
- Manage and Adapt Emotional Behaviors That Impact Leadership in a Variety of Workplace Situations
- Integrate Empathy to Promote Strong Relationships
- Apply Collaborative, Inclusive, and Creative Communication Practices Gain Emotional Insights to Understand and Implement Change
- Implement Emotionally Intelligent Motivational Skills to Achieve Team Results
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Integrating Emotional Intelligence and Leadership Competencies
- Recognize the Impact That Your Emotionally Intelligent Interpersonal Communication Skill Has on Your Colleagues
- Apply Emotionally Intelligent Speaking and Listening Skills to Leading Identify the Role of Emotional Intelligence to a 21st Century Leader
Achieving Emotionally Intelligent Personal Influence
- Assess Your Personal Credibility Quotient to Authentically Influence Others Apply Empathy as a Powerful Influencing Strategy When Coaching
- Analyze Resistance Through the Lens of EI to Identify Alternative Influencing Approaches
Creating Emotionally Intelligent Inspiration
- Categorize Your Present Strengths and Liabilities When Seeking to Inspire Others
- Apply Skills to Inspire Using Emotionally Intelligent Leadership Stories
Encouraging Emotionally Intelligent Collaboration Practices
- Describe Collaboration as an Emotionally Intelligent, Relationship-Based Activity
- Identify Different Types of Leader or Colleague Inquiry That Strengthen Relationships and Creativity
Managing Change with Emotional Intelligence
- Describe How Emotions Impact People’s Attitudes Toward Change Identify Communication Skills That Leaders Can Use to Move Past
- Colleagues’ Resistance to Change
Attaining Healthy Conflict with Emotional Intelligence
- Recognize the Central Role That Relationship Development and Maintenance Play in Achieving Healthy Conflict
- Apply Strategies for Cultural and Communication Awareness When Leading and Managing Healthy Conflict
- Identify Emotionally Intelligent Leadership Communication Strategies to Create and Sustain Healthy Conflict
Leading Emotionally Intelligent Teams
- Analyze Your Team’s Emotional and Social Intelligence
- Assess Your Team’s Stress Level and Mood to Remain Optimistic and Productive
- Apply Emotionally Intelligent Mindfulness Practices When the Whole Team or a Single Team Member Experiences Stress
ESAP Tool (Emotional Skill Assessment Process)
- Assessing your EQ
- How to assess and provide feedback
- Making Action Plans on ESAP
Bringing It All Together
- Synthesize Emotionally Intelligent Competencies to Address Complex Leadership Challenges and Opportunities