Course Content
Understanding Competencies
- Skills, knowledge, behaviors, and traits
Mapping Competencies to Roles:
- Identifying essential competencies for specific job roles
- Using job descriptions to build a competency framework
Designing Competency-Based Questions
- Behavioral vs. Situational Questions:
- Focusing on past behavior
- hypothetical scenarios to assess decision-making and problem-solving skills.
- Creating Effective Questions:
- Identify key competencies required for the role (e.g., leadership, communication, problem-solving).
- Using the STAR framework: Situation, Task, Action, Result
- Rewrite Traditional Questions
Conducting the Interview
- Building Rapport with Candidates
- Probing and Follow-Up Questions