Introduction
Managing employee relations and handling complaints is a critical skill for HR professionals at all levels.
Throughout the course, participants will learn practical strategies to –
- Communicate effectively with employees,
- Build positive employee relationships
- Manage conflicts
- Investigate and resolve complaints
- Foster employee engagement and
- Manage difficult situations with professionalism and empathy
Managing Employee Relationships with Engagement
- Employee engagement in managing employee relationships.
- Strategies for creating an engaging work environment (e.g. recognition programs, opportunities for growth and development, work-lif e balance)
- Techniques for measuring and improving employee engagement.
Understanding Employee Relations
- Definition and importance of employee relations in the workplace
- Common issues that arise in employee relations (e.g. performan ce, absenteeism, conflicts)
- Strategies for building positive employee relations
Conflict Management
- Identifying and managing different types of conflicts that may arise in the workplace (e.g. interpersonal, interdepartmental)
- Techniques for effective conflict resolution and communication
- Managing conflicts in a remote work environment
Handling Employee Complaints
- Common types of employee complaints (e.g. salary, benefits, work conditions, workload)
- Best practices for handling employee complaints (e.g. active listening, impartiality, confidentiality)
- Investigating complaints and documenting the process
Dealing with Difficult Employees
- Identifying and managing difficult employees (e.g. performance issues, attitude problems)
- Strategies for addressing difficult behavior (e.g. coaching, counseling, disciplinary action)
- Handling terminations and exit interviews with difficult employees