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Sustaining performance in a virtual environment

Managers need to customize their strategies to each staff, whether developing stretched goals for over-performers or dealing with difficult and or low performing staff. The correct design and usage of SMART objectives also enable requisite to follow through and play an integral part in any performance management system. 

This workshop uses global best practices and benchmarks to build skills of managers in dealing with all types of performance issues


  • Identify and build core behaviours required in performance planning
  • Commit to and promote sound performance management principles
  • Understand how motivation in the workplace can produce expected results from your employees
  • Learn proven ways to reward and sustain excellent performance
  • Ensure that all team members are united and dedicated to their goals
  • Manage expectations on how staff’s progress will be measured
  • Provide useful constructive feedback and continuous coaching for results
  • Adequately prepare for the performance review
  • Develop, contribute and sustain a High-Performance Culture

Program Content

Setting Performance Objectives 

  • What are the performance objectives?
  • Key Elements of Performance Objectives – SMART
  • Quantitative and Qualitative Objectives
  • Developing SMARTMaC Objectives
  • Setting Objectives

Performance Management: Key Performance Indicators (KPIs) 

  • Performance Objectives and KPIs 
  • Developing the Best KPIs for Your Organization
  • Designing KPIs that Matter
  • The Value of the Balanced Scorecard (BSC)
  • The Purpose of Employee Appraisal
  • Managing Challenges with the Employee Appraisal

Performance Management: Managing Performance 

  • Monitoring Employee Performance with Ongoing Review
  • Addressing the Performance Gap – Proven Approaches to Solving Performance Problems
  • Managing a Performance Probl em
  • Improving Attendance at Work – Resolving Absences and Sick Absences
  • Agreeing with the Performance Appraisal Rating
  • Performance Appraisal and the Link to Rewar ds and Recognition
  • Benchmarked Performance Appraisal Methods

Impact of Positive and Constructive Feedback and Coaching 

  • Optimal Feedback Models to Provide Constructive and Developmental Feedback
  • Impact of Giving and Receiving Useful Feedback
  • Coaching for Effective Performance
  • Continuing Professional Development: Personal Development Planning (PDP)
  • Review, Summary and Final Evaluation


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