Personal Effectiveness & Office Management

Course Introduction

The role of administrative professional in business are continually evolving. This Exciting and interactive training session is designed to provide you with the opportunity to review & develop your interpersonal and professional skills to maximize your effectiveness. In this class you will discuss how to ;

  • Enhance your skills to enable you to work at a higher level .
  • Appreciate the value and importance of your rol
  • Understand your business in order to work effectively.
  • Use communication skills to your advantage and to the benefit of your organization.
  • Develop your interpersonal skills to improve your working proactive

Course Objectives

  • Build and improve upon your existing skill set
  • Develop your role and become more proactive
  • Identify ways to expand your knowledge of the company and business area
  • Have more control over your time and output
  • Develop and Apple your intelligence
  • Write more effective letters, e-mails and other forms of business correspondence

Course Methodology

  • Case studies
  • Role play
  • Group Discussion

Course Outline

Building on existing skills and developing the role

  • What is your role?
  • Becoming more proactive
  • Self-development and expanding your knowledge of the business
  • Organizational skills
  • Planning and prioritizing – taking control over your work load

Organizational skill and time management

  • Goal setting
  • Time management under pressure
  • Managing stress in self and others
  • Coping with and taking advantage of, change in the work environment

The importance and value of communication skills

  • Why are communication skill so important?
  • Expressing yourself with clarity
  • Spoken, written and remote communication differences and implications
  • Telephone Techniques
  • Writing more effective business letters and emails

Interpersonal intelligence and influencing Skill

  • Being a team player and flexibility
  • Understanding yourself and other people
  • Influencing skill – gaining support and cooperation of other
  • Improving self-confidence
  • Assertiveness
  • Giving and receiving feedback
  • Taking forward ideas for improvement

Who Should Attend ?

Administrative professionals who want to develop and enhance their role within their organization.


Timings: 9:30 am – 5:00 pm, Registration begins at 9:00 am

How to Register:

  • Fees: Rs. 9,500/- + 18% GST Per Person
  • Please write to / Call -022 67256200
  • Mention the name of participant, company, contact details.
  • Fees include lunch, tea, course material, participation certificate etc.

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