Introduction
Experts offer several causes of workplace conflict, including:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together. Workplace conflicts happen everywhere, and ignoring them can be costly.
Conflict can be expressed in numerous ways such as insults, non-cooperation, bullying and anger. Its causes can range from personality clashes and misunderstood communication to organizational mismanagement. The negative effects of workplace conflict can include work disruptions, decreased productivity, project failure, absenteeism, turnover and termination. Emotional stress can be both a cause and an effect of workplace conflict.
Course Objectives
- Understand the sources and types of workplace conflict.
- Recognize personal conflict-handling styles and their impact.
- Develop effective communication and active listening skills.
- Apply negotiation and problem-solving techniques to resolve disputes.
- Transform conflict into opportunities for collaboration and innovation.
This programme incorporates Emotional
Intelligence (EI), psychology, personality research and cutting-edge
communication and influencing techniques.
-
- Identify the common types and sources of
conflict in your workplace
- Identify the common types and sources of
-
- Recognize the warning signs of conflict
early on
- Recognize the warning signs of conflict
-
- Address the issues quickly and
effectively
- Address the issues quickly and
-
- Increase the overall productivity of the
team
- Increase the overall productivity of the
-
- Understand the predictable emotional
triggers and responses to conflict
- Understand the predictable emotional
-
- Differentiate between assertive, passive
and aggressive behaviours
- Differentiate between assertive, passive
-
- Deal with difficult people and
situations using a large range of powerful techniques
- Deal with difficult people and
-
- Develop stronger working relationships and
greater collaboration
- Develop stronger working relationships and
-
- Reduce workplace stress and tension
panel_start Course Content panel_end
Conflict and Difficult
Situations
-
- Conflict vs. Competition: When one
overtakes the other
- Conflict vs. Competition: When one
-
- Benefits and Drawbacks of Conflict in
the Workplace
- Benefits and Drawbacks of Conflict in
-
- The Power of Emotional Intelligence in
Conflict Situations
- The Power of Emotional Intelligence in
-
- Conflict-management Default Mode
-
- Utilising the Circles of Concern and
Influence
- Utilising the Circles of Concern and
-
- Key Motivations or Drivers of
Individuals and Groups
- Key Motivations or Drivers of
Advanced Interpersonal
Skills For Conflict Management
-
- The Art to Successful Communication
-
- Building Rapport and the Circle of Trust
Technique
- Building Rapport and the Circle of Trust
-
- Personality Preference Assessment:
Communicating with Different Personalities
- Personality Preference Assessment:
-
- Mastering Active Listening Skills to
Validate others’ Needs
- Mastering Active Listening Skills to
-
- Using Powerful Questions to Gain the
Right Information
- Using Powerful Questions to Gain the
-
- Transactional Analysis: The Power of
Questions in Counselling
- Transactional Analysis: The Power of
-
- Perfecting the Art of Non-verbal
Language Signals
- Perfecting the Art of Non-verbal
-
- Framing and Re-framing Issues to
Facilitate Positive Outcomes
- Framing and Re-framing Issues to
Mastering The Art of
Persuasion, Influence and Negotiation
-
- Psychological Insights into People’s
Behaviour and Attitude
- Psychological Insights into People’s
-
- Filters and How our Perceptions can
Influence our View of Others
- Filters and How our Perceptions can
-
- Determining Personal Agendas and
Intentions
- Determining Personal Agendas and
-
- Being Assertive: Techniques and Skills
-
- Negotiation ‘Positions’ and ‘Interests’ and
Prime Negotiation Gambits
- Negotiation ‘Positions’ and ‘Interests’ and
-
- Persuasion Techniques Incorporating
Cialdini’s 6 Steps
- Persuasion Techniques Incorporating
-
- Achieving Synergy through the 4 Steps of
Persuasion
- Achieving Synergy through the 4 Steps of
-
- The Key Strategy Factors to Master the
Art of Influence
- The Key Strategy Factors to Master the
Processes and Strategies
to Handle Challenging or Difficult Conversations
-
- Main Types of Difficult / Challenging
Conversations in the Workplace
- Main Types of Difficult / Challenging
-
- The Art of Influencing with Integrity
and Personal Power
- The Art of Influencing with Integrity
-
- Utilising Key Personal Strategies:
GLASS, But Suppose, Feel, Felt Found
- Utilising Key Personal Strategies:
-
- Structuring ‘Crucial Conversations’ to
Produce Optimal Results
- Structuring ‘Crucial Conversations’ to
-
- Using Coaching Techniques in Conflict:
Problem and Need
- Using Coaching Techniques in Conflict:
-
- Recognising and Handling Ineffective
Conflict Responses
- Recognising and Handling Ineffective
-
- Dealing with Strong Emotions such as
Anger and Frustration
- Dealing with Strong Emotions such as
-
- Defection Technique Strategies
COURSE SCHEDULE & FEES
DOWNLOAD COURSE CONTENTS
Please click the button below to download the course content. You'll need to provide your contact information to receive the document.
REQUEST MORE INFORMATION
Please fill out the form below to request more information about this course.
Error: Contact form not found.