Conflict Management

Introduction

Experts offer several causes of workplace conflict, including:

Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together. Workplace conflicts happen everywhere, and ignoring them can be costly. 

Conflict can be expressed in numerous ways such as insults, non-cooperation, bullying and anger. Its causes can range from personality clashes and misunderstood communication to organizational mismanagement. The negative effects of workplace conflict can include work disruptions, decreased productivity, project failure, absenteeism, turnover and termination. Emotional stress can be both a cause and an effect of workplace conflict.

Course Objectives

• Understand the sources and types of workplace conflict.
• Recognize personal conflict-handling styles and their impact.
• Develop effective communication and active listening skills.
• Apply negotiation and problem-solving techniques to resolve disputes.
• Transform conflict into opportunities for collaboration and innovation.