Team Work – From ME to WE
Understanding the “Me” vs. “We” Mentality Building Trust within the Team Shifting from “I” to “We” Mindset Change: Conflict Resolution in Teams
Power of Delegation
The Benefits of Delegation: Self-Assessment: Current Delegation Practices Identifying Tasks to Delegate Choosing the Right Person Understanding Team Strengths: Skill sets, experience, and potential Building Trust: Delegation vs. Abdication: Effective …
Conflict Management
Experts offer several causes of workplace conflict, including: Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together. Workplace conflicts happen everywhere, …
Crisis Management & Communication
Understanding Crisis Management Crisis Response Framework Crisis Communication Stakeholder Engagement Digital Communication Tools in Crisis
Personal & Managerial Effectiveness
Personal and Managerial Leadership – Initiative, Ownership and Accountability Goal Setting – SMART Goals Time Management – Achieving High-Value Outcomes Competition to collaboration Communication Excellence: Connecting, Influencing, and Inspiring Managerial …
Client Communication Skills
Client Communication Client Engagement Strategies Meeting Etiquette Building Trust and Rapport
Communication & Presentation Skills
In today’s fast-paced corporate world, Communication & Presentation skills are some of the most important to success in work and life. They are fundamental to connecting, relating, getting your point across, getting your needs met …
Handling Customer Complaints
Dealing with a complaint in an attentive and satisfactory way could turn a dissatisfied customer into your most loyal, long-term fan. A negative review and the exasperated rant of an unhappy customer in all likelihood was …
First Time Managers
Successful managers get things done. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and leadership. As a first-time manager, …
Psychometric Tests and Behavioural Analysis
Psychometric Testing and Behavioural Analysis Attracting and retaining the right talent at the right time is critical to achieving business success. With psychometrics, talent acquisition teams can be smarter about …