Business Writing Skills & Email Etiquette

In today’s workplace, written communication reflects professionalism, clarity and credibility. Poorly structured emails, unclear messages, ambiguous wording, repetition, grammatical errors or inappropriate tone can lead to confusion, delays, misunderstandings and relationship issues.

This programme helps participants improve business writing and email etiquette through practical techniques. Participants learn to define purpose, audience and desired outcome, organise information logically, write professional documents and emails, adapt tone for different situations, manage email trails, and handle sensitive communication such as reminders, escalations, complaints, criticism, disagreement and refusal.