Full-Day Classroom Seminar
Leadership Skills handling Gen Z & Feedback Skills
Leading the new workforce through trust, coaching, engagement, and high-impact feedback conversations.
A highly interactive leadership programme to help managers lead Gen Z employees, improve engagement, coach for performance, and build high-performing teams.
The Programme
Programme Overview
Introduction
Course Overview
Managers today are leading a workforce with changing expectations, motivations, and communication preferences. Gen Z employees value trust, authenticity, clarity, psychological safety, continuous learning, and meaningful feedback. Traditional command-and-control leadership often fails to create engagement with younger employees.
This programme helps managers, team leaders, supervisors, first-time managers, functional heads, and people leaders strengthen their ability to lead Gen Z employees, conduct coaching conversations, give effective feedback, receive feedback professionally, manage conflict, and build a high-performance feedback culture. The workshop uses role plays, coaching simulations, leadership assessments, and real-world case studies.
Outcomes
What You Will Learn
- Understand the values, expectations, and motivations of Gen Z employees.
- Manage a multi-generational workforce more effectively.
- Build trust, credibility, and psychological safety with team members.
- Adapt leadership styles to different individuals and situations.
- Communicate with clarity, empathy, and authenticity.
- Use active listening and powerful coaching questions.
- Shift from managing to coaching for performance and development.
- Give constructive, developmental, behavioural, and performance feedback.
- Receive feedback with openness, professionalism, and emotional maturity.
- Build a culture of trust, respect, continuous feedback, and high performance.
Methodology
How We Teach
- Real workplace scenarios involving Gen Z employees.
- Leadership conversations using role plays.
- Coaching conversation practice using workplace examples.
- Structured feedback conversation practice.
- Conflict resolution through facilitated role plays.
- Team engagement and feedback strategy design.
- Leadership assessments, coaching simulations, and real-world case studies.
The Outcome
Impact & Audience
For the Organization
Organizational Impact
- Improve engagement and retention of Gen Z employees.
- Build stronger trust, credibility, and psychological safety within teams.
- Strengthen leadership capability across managers, supervisors, and people leaders.
- Improve performance through coaching, ownership, accountability, and continuous learning.
- Reduce conflict through better communication and feedback practices.
- Create a high-performance culture supported by continuous feedback and development conversations.
For the Individual
Personal Impact
- Build confidence in leading younger and multi-generational teams.
- Improve your ability to influence without relying only on authority.
- Learn how to conduct coaching conversations that develop people.
- Deliver feedback that creates behavioural and performance improvement.
- Handle difficult conversations and emotional reactions with confidence.
- Create a personal leadership and feedback action plan for your workplace.
Audience
Who Should Attend
- Managers: To lead Gen Z employees, improve engagement, and conduct high-impact conversations.
- Team Leaders: To coach team members, delegate effectively, and build ownership.
- Supervisors: To manage day-to-day performance, feedback, and workplace communication.
- First-Time Managers: To shift from individual contributor to coaching-oriented people leadership.
- Functional Heads: To build a culture of feedback, trust, and collaboration within teams.
- People Leaders: To strengthen coaching, conflict management, feedback delivery, and team engagement.
Curriculum
Course Outline
Session 1: Understanding the Modern Workforce & Gen Z Mindset
- Understand the values, expectations, and motivations of Gen Z.
- Manage a multi-generational workforce effectively.
- Identify common leadership mistakes while managing younger employees.
- Build trust, credibility, and psychological safety.
- Adapt leadership styles to different individuals and situations.
- Analyze real workplace scenarios involving Gen Z employees through a hands-on exercise.
Session 2: Communicating to Influence & Engage
- Communicate with clarity, empathy, and authenticity.
- Practice active listening and ask powerful coaching questions.
- Create open, two-way communication with team members.
- Manage difficult conversations with confidence.
- Influence without relying on authority.
- Practice leadership conversations using role plays.
Session 3: Coaching & Developing High-Performing Teams
- Shift from managing to coaching.
- Identify strengths and development opportunities.
- Delegate responsibilities while maintaining accountability.
- Motivate and retain Gen Z employees.
- Encourage ownership, initiative, and continuous learning.
- Conduct a coaching conversation using workplace examples through a hands-on exercise.
Session 4: Giving Feedback That Creates Results
- Understand why feedback often fails and how to make it effective.
- Structure constructive and developmental feedback.
- Balance appreciation with corrective feedback.
- Deliver feedback for behavioural and performance improvement.
- Follow up to ensure sustained improvement.
- Practice real-life feedback conversations using structured models.
Session 5: Receiving Feedback, Managing Conflict & Building Trust
- Accept feedback with openness and professionalism.
- Manage emotional reactions during feedback discussions.
- Resolve conflicts through effective communication.
- Build a culture of trust, respect, and continuous feedback.
- Encourage peer-to-peer and upward feedback.
- Resolve workplace conflicts through facilitated role plays.
Session 6: Building a High-Performance Feedback Culture
- Embed continuous feedback into everyday leadership.
- Conduct performance and development conversations.
- Recognize achievements and celebrate success.
- Create individual development plans through coaching.
- Develop a personal leadership and feedback action plan.
- Design a team engagement and feedback strategy for your workplace through a hands-on exercise.
Faculty & Inclusions
Your Trainer
Faculty
Instructors Details
The programme is designed to be led by instructors with practical understanding of leadership development, Gen Z workforce expectations, coaching conversations, feedback skills, conflict resolution, team engagement, performance conversations, psychological safety, and high-performance team culture.
What's Included
Certificates & Inclusions
- Certificate and inclusions to be confirmed as per programme format.
- Interactive role plays and coaching simulations.
- Leadership assessments and real-world case studies.
- Practical feedback and conflict conversation exercises.
- Personal leadership and feedback action planning.
Need Assistance?
Talk to a Programme Advisor
Have questions about your specific industry, or want to enquire about group discounts? Reach out to our programme coordinators directly.
Or register by e-mail
register@princetonacademy.co.inFor Teams
Corporate In-House Training
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Request a Custom In-House ProposalSchedule
Upcoming Leadership Skills handling Gen Z & Feedback Skills Sessions
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Questions
Frequently Asked Questions
This programme is designed for managers, team leaders, supervisors, first-time managers, functional heads, and people leaders.
Yes. The programme helps participants understand the values, expectations, motivations, and workplace behaviours of Gen Z employees while also covering multi-generational workforce management.
Yes. Participants will practice real-life feedback conversations using structured models for constructive, developmental, behavioural, and performance feedback.
Yes. The programme covers shifting from managing to coaching, identifying strengths and development opportunities, asking powerful coaching questions, and conducting coaching conversations using workplace examples.
Yes. The programme is highly interactive and includes role plays, coaching simulations, leadership assessments, facilitated conflict resolution activities, and real-world case studies.
