Negotiation skills

Negotiation is a critical workplace skill used in discussions with clients, vendors, internal stakeholders, teams and business partners. Many professionals enter negotiations without clear objectives, limits, trade-offs or a structured strategy, which can lead to weak outcomes, unnecessary conflict or missed opportunities.

This programme helps participants understand negotiation styles, stages and approaches while building practical capability in preparation, communication, persuasion, objection handling and closing. Participants learn to identify interests and positions, prepare BATNA and reservation points, manage difficult behaviours, exchange concessions strategically and maintain long-term professional relationships.