Date Time No. of Days Fees (Inclusive Taxes)
16/02/2024 2:00 PM - 5:00 PM 1 3835

Client Communication & Meeting Etiquette

Course Content

Client Communication

  • Understanding Client Psychology
    • Identifying different client personalities and communication styles.
    • Tailoring communication approaches based on client needs and expectations.
    • Building rapport and trust through effective listening and empathy.
  • Advanced Verbal Communication Skills
    • Crafting concise and impactful messages.
    • Using persuasive language
    • Storytelling techniques.
    • Handling objections and difficult conversations with professionalism.
  • Nonverbal Communication Mastery
    • Utilizing body language, facial expressions, and vocal tone for maximum impact.
    • Projecting confidence and credibility through nonverbal cues.
    • Reading and responding to client nonverbal communication.

Client Engagement Strategies

  • Managing Challenging Client Situations
    • Client Negotiation Tactics
    • De-escalating difficult conversations and handling conflict.
    • Building consensus and maintaining strong relationships.
    • Saying “no” gracefully and assertively.
    • Utilizing effective communication tactics in crisis situations.
  • Cultivating Long-Term Client Relationships
    • Identifying client needs and exceeding expectations.
    • Proactively communicating and anticipating client concerns.
    • Building trust and loyalty through personalized service.
    • Demonstrating value and ROI at every stage of the client journey.

Meeting Etiquette

  • Pre-Meeting Preparation – Agenda development, information sharing and anticipating client needs.
  • Icebreakers and conversation starters
  • Facilitating Interactive Discussion
  • Connecting through shared interests
  • Active Listening
  • Encouraging Participation
  • Staying on Track
  • Actionable Agenda
  • Effective Time Management
  • Decision-Making Strategies – Reaching consensus, and documenting actio n items with owners and deadlines.

Building Trust and Rapport

  • Demonstrating Appreciation
  • Summarizing Key Points and Commitments
  • Post-Meeting