Influencing Skills

Course Content

Advanced Communication Skills

• Communication models and theories
• Advanced verbal communication techniques
• Crafting and delivering impactful messages
• Communication in multicultural workplaces

Non-Verbal Communication

• Mastering body language and reading non-verbal cues
• Using posture, gestures, and facial expressions to enhance messages
• The role of appearance and personal brand in communication

Assertive Communication Techniques

• Expressing your needs, opinions, and boundaries assertively.
• Active listening as a component of assertive communication.
• Handling criticism and feedback assertively.

Influencing & Convincing Skills

• The psychology of persuasion and convincing.
• Crafting persuasive messages and arguments.
• Using evidence and data to support your points.
• Addressing objections and counterarguments.

Negotiation and Persuasion

• Applying persuasive techniques in negotiation.
• Wi n-wi n negotiation strategies.
• Handling difficult negotiations assertively.
• Overcoming resistance and objections through convincing skills.

Presentation & Interpersonal Skills

• Building trust and credibility
• Emotional intelligence and its role
• Navigating office politics and power dynamics
• Giving and receiving constructive feedback
• Building and maintaining professional relationships

Navigating Challenging Conversations

• Preparing for difficult discussions
• Handling resistance and objections
• Conflict resolution techniques
• Dealing with sensitive topics and feedback
• Constructive criticism and performan ce evaluations

Active Listening and Empathy

• Techniques for active listening
• Developing empathy in professional interactions
• Practicing active listening in various scenarios

Managing Difficult Personalities

• Recognizing and understanding different personality types.
• Dealing with aggressive, passive-aggressive, or passive personalities.
• Strategies for handling differences with difficult personalities.
• Effective communication techniques for challenging individuals.
• Building rapport and finding common ground.
• Maintaining professionalism and composure in challenging situations.

Challenges Faced in Communication and Interpersonal Skills

• Strategies to address and mitigate the challenges effectively.
• Enhance adaptability and resilience in various communication scenarios.
• Cultivate the ability to manage stress and maintain composure during challenging interactions.
• Foster a proactive approach to cross-cultural communication and differences
• Improve stakeholder engagement and negotiation skills.

Stakeholder Engagement

• Tailoring communication approaches for different stakeholders.
• Building and maintaining positive relationships with stakeholders.
• Influence strategies and techniques for stakeholder engagement.
• Handling disagreements with stakeholders.
• Creating wi n-wi n scenarios through effective engagement.