Advanced Communication Skills
- Communication models and theories
- Advanced verbal communication techniques
- Crafting and delivering impactful messages
- Communication in multicultural workplaces
Non-Verbal Communication
- Mastering body language and reading non-verbal cues
- Using posture, gestures, and facial expressions to enhance messages
- The role of appearance and personal brand in communication
Assertive Communication Techniques
- Expressing your needs, opinions, and boundaries assertively.
- Active listening as a component of assertive communication.
- Handling criticism and feedback assertively.
Influencing & Convincing Skills
- The psychology of persuasion and convincing.
- Crafting persuasive messages and arguments.
- Using evidence and data to support your points.
- Addressing objections and counterarguments.
Negotiation and Persuasion
- Applying persuasive techniques in negotiation.
- Wi n-wi n negotiation strategies.
- Handling difficult negotiations assertively.
- Overcoming resistance and objections through convincing skills.
Presentation & Interpersonal Skills
- Building trust and credibility
- Emotional intelligence and its role
- Navigating office politics and power dynamics
- Giving and receiving constructive feedback
- Building and maintaining professional relationships
Navigating Challenging Conversations
- Preparing for difficult discussions
- Handling resistance and objections
- Conflict resolution techniques
- Dealing with sensitive topics and feedback
- Constructive criticism and performan ce evaluations
Active Listening and Empathy
- Techniques for active listening
- Developing empathy in professional interactions
- Practicing active listening in various scenarios
Managing Difficult Personalities
- Recognizing and understanding different personality types.
- Dealing with aggressive, passive-aggressive, or passive personalities.
- Strategies for handling differences with difficult personalities.
- Effective communication techniques for challenging individuals.
- Building rapport and finding common ground.
- Maintaining professionalism and composure in challenging situations.
Challenges Faced in Communication and Interpersonal Skills
- Strategies to address and mitigate the challenges effectively.
- Enhance adaptability and resilience in various communication scenarios.
- Cultivate the ability to manage stress and maintain composure during challenging interactions.
- Foster a proactive approach to cross-cultural communication and differences
- Improve stakeholder engagement and negotiation skills.
Stakeholder Engagement
- Tailoring communication approaches for different stakeholders.
- Building and maintaining positive relationships with stakeholders.
- Influence strategies and techniques for stakeholder engagement.
- Handling disagreements with stakeholders.
- Creating wi n-wi n scenarios through effective engagement.
Delivery Method:
- Case studies and role-playing exercises
- Practical application of skills through real-world scenarios
- Individual and group presentations
- Assessments and self-reflection exercises
Timings: 10:00 am – 5:30 pm, Registration begins at 9:30 am