Date Time No. of Days Fees (Inclusive Taxes)
14/02/2024 Holiday Inn Delhi 9971

Communication Interpersonal & Influencing Skills

Course Content

Advanced Communication Skills

  • Communication models and theories
  • Advanced verbal communication techniques
  • Crafting and delivering impactful messages
  • Communication in multicultural workplaces

Non-Verbal Communication

  • Mastering body language and reading non-verbal cues
  • Using posture, gestures, and facial expressions to enhance messages
  • The role of appearance and personal brand in communication

Assertive Communication Techniques

  • Expressing your needs, opinions, and boundaries assertively.
  • Active listening as a component of assertive communication.
  • Handling criticism and feedback assertively.

Influencing & Convincing Skills

  • The psychology of persuasion and convincing.
  • Crafting persuasive messages and arguments.
  • Using evidence and data to support your points.
  • Addressing objections and counterarguments.

Negotiation and Persuasion

  • Applying persuasive techniques in negotiation.
  • Wi n-wi n negotiation strategies.
  • Handling difficult negotiations assertively.
  • Overcoming resistance and objections through convincing skills.

Presentation & Interpersonal Skills

  • Building trust and credibility
  • Emotional intelligence and its role
  • Navigating office politics and power dynamics
  • Giving and receiving constructive feedback
  • Building and maintaining professional relationships

Navigating Challenging Conversations

  • Preparing for difficult discussions
  • Handling resistance and objections
  • Conflict resolution techniques
  • Dealing with sensitive topics and feedback
  • Constructive criticism and performan ce evaluations

Active Listening and Empathy

  • Techniques for active listening
  • Developing empathy in professional interactions
  • Practicing active listening in various scenarios

Managing Difficult Personalities

  • Recognizing and understanding different personality types.
  • Dealing with aggressive, passive-aggressive, or passive personalities.
  • Strategies for handling differences with difficult personalities.
  • Effective communication techniques for challenging individuals.
  • Building rapport and finding common ground.
  • Maintaining professionalism and composure in challenging situations.

Challenges Faced in Communication and Interpersonal Skills

  • Strategies to address and mitigate the challenges effectively.
  • Enhance adaptability and resilience in various communication scenarios.
  • Cultivate the ability to manage stress and maintain composure during challenging interactions.
  • Foster a proactive approach to cross-cultural communication and differences
  • Improve stakeholder engagement and negotiation skills.

Stakeholder Engagement

  • Tailoring communication approaches for different stakeholders.
  • Building and maintaining positive relationships with stakeholders.
  • Influence strategies and techniques for stakeholder engagement.
  • Handling disagreements with stakeholders.
  • Creating wi n-wi n scenarios through effective engagement.

Delivery Method:

  • Case studies and role-playing exercises
  • Practical application of skills through real-world scenarios
  • Individual and group presentations
  • Assessments and self-reflection exercises

Timings: 10:00 am – 5:30 pm, Registration begins at 9:30 am