panel_start Description panel_end
There are numerous ways managing diversity can add value to organizations and bring a competitive edge to the workplace. Some benefits that will come from this diversity training are; increasing an openness to differences in others, maximize listening skills, be mindful of various cultural differences and increased communication skills.
In this course, participants will learn:
- What diversity is and why it is important in today’s work environment
- Why diversity awareness makes good business sense
- Diversity and inclusion
- Resolving conflictâ€â€strategies for valuing and managing diversity-based disagreements
- How to get a point across clearly and positively in a diverse workplace
- How to measure personal and organizational growth toward diversity awareness
Benefits of Diversity in the Workplace…
- Defining diversity – why traditional definitions may not prepare us for today’s workplace
- Developing listening skillsâ€â€understanding the message in a diverse environment
- Capitalizing on diversityâ€â€acknowledging the value of a different perspective in the decision-making process
- Maintaining a safe workplaceâ€â€responding to defensiveness and inappropriate humor
- Establishing a plan of actionâ€â€identifying opportunities for growth in every organization
- Identifying barriers to diversityâ€â€recognizing procedural and personal obstacles to change
As a result of this training… This seminar will help your staff communicate and interact effectively with coworkers whose background, culture or personality may be different from their own. The result is a more harmonious and enjoyable work environment for all. You have our written guarantee of complete satisfaction.
panel_start Course Outline panel_end
Building Awareness
- Define diversity
- Providing a competitive edge
- Measuring awareness
- Understanding afirmative action and diversity
Strengthening Communication
- Identifying cultural values
- Recognizing elements of diversity
- Interacting effectively with others
- Tuning listening skills to diversity
- Avoiding cultural blunders
Developing a Winning Team
- Capitalization on team member diversity
- Determine shared values
- Interacting effectively with others
- Getting beyond biases
Resolving Conflict
- Working with conflict resolution styles
- Managing diversity-based conflict
- Minimizing defensiveness
- Handling inappropriate humor
- Addressing offensive behavior
Creating a Plan for Action
- Establishing a personal diversity vision
- Identifying barriers to diversity
- Determining how to make a difference
- Planning for action