Course Content
Introduction to ISO Standards
- Purpose of ISO: Global standardization, consistency, and quality assurance.
- Key Standards Overview:
- ISO 9001 (Quality Management Systems)
- ISO 14001 (Environmental Management)
- ISO 45001 (Occupational Health and Safety)
- ISO 27001 (Information Security)
- Benefits of ISO Certification
The ISO Framework
- Plan-Do-Check-Act (PDCA) Cycle:
- Explanation and real-life examples
- Core Elements of ISO Standards:
- Context of the organization
- Leadership and commitment
- Risk-based thinking
- Continuous improvement
- Documentation and Record Keeping Requirements
Implementing ISO Standards in the Workplace
- Roles and Responsibilities:
- Leadership: Commitment and accountability
- Employees: Awareness and compliance
- Creating a Quality Culture:
- Training and engagement
- Aligning organizational goals with ISO requirements
- Internal Audits:
- Purpose and process
- Preparing for ISO certification audits
Industry-Specific Applications
- Focus on how specific industries adapt ISO standards:
- Manufacturing
- IT and services
- Healthcare
- Case Studies of Successful ISO Implementation:
Maintaining Compliance
- Ongoing Requirements:
- Regular reviews and updates
- Employee training and awareness
- Common Pitfalls and How to Avoid Them